Cancellations & Refunds

Thank you for shopping at Florence & Co. We want you to be completely satisfied with your purchase.

Cancellations

Orders can be cancelled within 24 hours of placement. Please contact us immediately if you need to cancel your order.

Refunds

If you are not satisfied with your purchase, you may request a refund within 30 days of delivery. Items must be unused and in their original packaging.

How to Request a Refund

To initiate a refund, please contact our customer service team with your order number and reason for return.

Processing Time

Refunds will be processed within 5-7 business days after we receive your returned item.

For any questions, please contact us.